Cancelled Ride

Kindly help me I've been doing ups and downs with BOLT and now they're doing back and forth. I requested bolt on the 1st of February around 19:12 to Sandton from Johannesburg Doornfotein bolt deducted the R224 but the driver never pitched and when I tried to contact them on app they said I must wait for 14 days or go to Capitec.....I went to Capitec last week Saturday and Monday they told me that the money is not released from Bolt and when I check on my app the money still pending. I contacted bolt as today marks the 15th days they're saying I must go to Capitec