BOYCOTT BOLT

I don't know if Taxify thought rebranding will magically make their problems go away but ***spoiler alert*** it hasn't. I have never in my life received such REPEATED and unapologetically terrible service from one service provider. I have had a string of bad things happen to me whilst trying to use this service. The latest in Bolt shenanigans is being charged R123 for a ride that didn't happen. The driver (whom I doubt is the one pictured in the app because his name on Truecaller differed from the name listed in the app) accepted the ride then called me to ask where the trip was to, I told him. Then he asked me if I have cash and I said no then he said well, he isn't coming so I'd better cancel. I put the phone down and he STARTS THE TRIP! I call him to find out if he changed his mind and he said no, I asked then why did he start the trip and he says "cancel" then put the phone down. I did not want to cancel. I needed the ride. After a few minutes of him clearly standing still (I have multiple screenshots) he "ends" the trip and I am subsequently charged. WT-ACTUAL-F??? BOYCOTT BOLT.