Bolt/taxify not protecting its clients and the public safety act not being followed

This whole nightmare started on the 10th of November. I requested BOLT/ taxify for a pick up. My phones got left in the car I called the driver to drop them off he refused. On Friday he stopped answering calls.I called in to bolt to follow up on the driver only to find out the driver listed was not the one who picked me up. This means the guy who picked me up was using another guys profile on bolt. They are friends an it seems they do this all the time. It scares me that the public’s safety and security is in jeopardy as anyone can come pick up a person who is not registered.I have been calling Bolt daily about this and they are doing nothing on customer services. Spoke to ROSE who was helping and stopped taking my calls. Nothing was done thus far to resolve my issue amicably. We live in a country where gender based violence and **** is prevalent and being a female with an unknown male in a car that’s using a another drivers profile is insanely scary. I will no longer use bolt, I’ll advise everyone I know to do the same and I’ll also take this to social and print media should this not be resolved steadfastly. I liked bolt until this whole situation left a bad taste in my mouth.