Bolt/Taxify has lost a customer.

Had a driver sleeping while driving (trip from Stellenbosch to Retreat). Still got charged R351 after filing a complaint. All I was told is that they will re-educate the driver for future clients, and that I was charged because the trip was completed (as if I could cancel the ongoing one in the middle of nowhere) .Stuff my trauma right? Pay for 3rd class service right? Honestly, their customer service and care is despicable. Never riding with them again. Would rather pay higher on Uber where I know I’m safe.