BOLT'S HORRIBLE SERVICE

I was a genuine user of the app that used to be called Taxify but changed to bolt and alot of the time ive had horrible experiences. But one experience ive had tooped all the others. I booked a ride to a friend and i have R40 on me wit my ride costing me R27. When i got to my friend i told the driver that i dont have any change and neiter did he so i went inside the house to check if anyone had change but nobody had any change. So i explained to the driver we can go to a shop to get change but he wasnt up for that so i told him well ten i can only give you this R20 or i can give you the R40 and He can add the extra ive given as credit but apparently Bolt doesnt have the credit service. So i ended up giving the driver a R20 because i wasnt willing to give him my whole R40. The driver then marked my trip as unpaid for the full R27. Then i got blocked from using the app altogether which drove me to sending them an email to find out why i have been blocked. I recieved an email back from Bolt demanding that i pay that full amount of R27 when in actual fact all that i owed was a R7. I then explained this same thing to them via email and i was told i will recieve a call. I have , as of yet, never recieved a call from Bolt to resolve this matter, hence my review about their DISGUSTING , APPALLING service to a customer that was so loyal to them. I will NEVER recommend Bolt to any of my friends or family because they have truly shown that they don't care about their customer service. I am extremely disappointed in their service .