Bolts has been engaging in deceptive practices

Bolts has been engaging in deceptive practices. When my wife requested a ride from Hazeldean PTA to Equestria, the driver deliberately misled us by claiming to be at our destination instead of the pickup point. This tactic led to confusion and resulted in us being charged for a trip that never occurred. Upon questioning the charge, the driver offered flimsy excuses, such as pressing the wrong button and being unable to reverse the transaction. Despite promises to reimburse us in person, the driver continuously stalled, citing personal reasons like a sick relative or lack of cash on hand. Meanwhile, attempts to seek assistance from customer support were fruitless, as they insisted the trip had been completed despite overlooking the fact that we were never picked up. Despite a 24-hour window to resolve the issue, the driver's stalling tactics, coupled with the unhelpful response from support, resulted in our inability to reclaim our money. To add insult to injury, vital information about the driver mysteriously disappeared from our ride history, leaving us powerless to pursue further action. It's evident that Bolts drivers are engaging in *****ulent behavior, leaving unsuspecting customers like us at their mercy. Beware of these ****mers and exercise caution when using their services.