BOLT"S HABITUAL OVERCHARGE

I regularly book a short 6 km Bolt trip from my home to Angelo Taxi Rank in Boksburg — about 2–4 times a week — always on behalf of a very sick, terminally ill patient. I always pay for these personally.

On 8 February, I booked this trip for R40, but was charged R63 on my card. If this had happened once, I might have let it go — but unfortunately it’s become a trend on this easy route. On average, every third trip is overcharged compared to the fare shown in the app.

Most times, a refund is issued via the app— but not this time. Bolt has refused to take responsibility for the overcharge.

This feels *********. Cash trips on this route are never overcharged, but the moment a card payment is used, the price increases. It seems like customers are being exploited by the backend pricing algorithm, not by the drivers themselves.

I am disappointed in Bolt and urge them to fix this recurring issue so riders aren’t unfairly charged.