Bolts empathy report

This is how bolt handles drivers complaints

-clients that do not pay for their trips, either by lying about going to collect cash inside a complex or apologizing for not having money

Bolt sends drivers a message saying they apologize for the inconvenience and that they are doing a price review that usually does not surface. Bolt mentions that they cover for losses incurred but there’s evidence of no solutions

Driver gets injured or attacked They will tell you to report to the nearest police station and report the case

Driver gets ****** by taxi drivers or ****s They’ll send you an apology letter and insist that they are looking into the matter (4months and counting)

20% commission supposedly has insurance A Bolt driver died and bolt has not reached out to a number of families