Bolt worst service what out adding your card on this service

Hi so I have been using bolt for a long time besides the cars that are falling apart I've been in one accident with them so far due to clutch failure that's due to no repairs being done not all the cars are bad but I would say 60% are so today I took another bolt that landed up costing me 417 rand for a five second trip when I tried to call the driver of the car that I am not even in he turns up his music well the trip continues with out me in the car had to get hold of bank that made it in to a ***** case. Long story short bolt say GPS failed and this is why the trip had chard so much and would do a refund what they forget is now I have to have new bank cards issued and this is still opened as a ***** case besides rude drivers and bad cars. I would not trust using the service after this they can charge what ever they feel to your card