Bolt, what i disservice

I got to my destination and realized i forgot my shoes in the vehicle. I immediately made contact with the driver and he said he would drop it off at the time i called. I then waited and called back again but no answer. I called and called and no answer. I then called again but was promted that i already made too many calls to the driver who had not answered my calls. I am disappointed in the putrid services received and to be told the driver was given my information and if he does not pitch i need to make a case? Thats so sad that drivers do not have any responsibility in contract for goods they commit to return but dont. This is my wedding shoes and did not come cheap. I want the driver to reimburse me if he loses them because i made the necessary contact but your system failed in allowing me to follow up so i will not let this go. He did not even have change for me and i didnt have a choice but to forfeit that money. So so so disappointed