Bolt - Useless beyond

Around 10am we ordered a bolt for 2pm that afternoon.The first ride was not confirmed so we again ordered What do the drivers do? Both the confirmed and unconfirmed arrive just after 10 when specifically ordered for 2pm. We messaged them before they arrived and they did not read or respond to any messages. After a big hoo-ha the one, Moses, was supposed to come back at 2pm. Two hours later we are still waiting for him. Possibly he couldn't part the Red sea!!!! At 2pm when it was obvious that Moses was not appearing we ordered another ride. Still waiting for him too after 2 hours. What makes it even better is that we have been charged for these rides that never happened due to the driver's incompetence!!! What a bunch of *****s Will NEVER use them again and will definitely spread the word !!!!