Bolt use for ****ming

TERRIBLE EXPERIENCE

Individuals who **** people and business's using Bolt to puck up goods.

Below is how many times I had to explain myself to Bolt SA's customer care. Every time it is someone else.

I had to pay for a trip that I did not even book to get my cell phone back.

"I had quite a traumatic experience with bolt. Yesterday and last night. A ****mer tried to get my phone requesting bolt to pick it up from me in Middelburg and deliver it to him in Johannesburg. Luckily the driver came back with my phone but he insisted that I pay him R994 cash or he will keep my phone. He whatsapp me 00:35 at night.

It was a red polo with registration KCY344MP. His name was Cassuis. Contact number of driver ***.

The ****mer actually ordered the ride. The Driver picked up the phone from me to Deliver it to the ****mer. When the driver arrived in Johannesburg he phoned me and said he suspect it is a ****. He came back the following day with my phone insisting that I pay for the trip of R994. I paid R97 via eft and R900 cash. He left with my charger an extra screen and phone cover saying he will bring it back once the eft reflect in his account.

The trip was not booked by myself. The ****mer booked the trip. The driver collected the phone about Friday 11 April 2025 15:28 at 9 Kameeldoring street, Kanonkop, Middelburg, 1055. The destination was somewhere in Yeoville Johannesburg. The driver brought the phone back to me on Saturday 12 April 2025 10:05 and was refusing to give my phone back unless I paid for the trip of R994 which I did not even book.

I will never make use if your company and also never refer any one.

This is disgusting and will NEVER feel safe to use Bolt for ANY service.

I want my money back!