Bolt Unsafe Conditions and Don't Care Service

I forgot my phone in the Bolt car. I understood that it would be my word against the drivers and that it would be difficult, if at all to recover the phone. What I did not expect was that Bolt has no telephone number to contact. The only way to contact them is through emails which they respond to at their own leisure, whereas time matters when trying to recover lost items. Bolt will give you the standard "we are not responsible for lost item etc: response. Also what was of concern is that the driver asked me to make it a private trip which made me feel extremely unsafe. This means the driver can then really put the ***** on you with price. Not only that, but the driver asked me how much was the trip. Surely he would know as we both use the app. This was merely a tactic to see it he could demand more money from me. This is my experience and I would advise others to look at Hello Peter to see how much Bolt does not care about the riders. Believe it or not I would say based on safety issues alone it would be better to use our minibus taxis. I URGE EVERYONE TO CHECK BEFORE THEY USE BOLT SERVICE.