Bolt unhappy customer

Had a bad experience with driver Kefentse C Masubelele Trip invoice number::***-ZA1124-81 I also have his car registration number What happened is I forgot my phone in His Car and tried calling my phone which kept ringing unanswered,i then contacted bolt immediately of which they gave me a feedback saying the driver doesn't see the phone Thereafter I logged in to the FIND MY PHONE app Which showed me the phone was in a car as it had different locations at different times the following day ,kept ringing unaswered till around 8pm the following day then it was switched off Really need help from bolt as I took screenshots from find my phone app with locations and time Please if Bolt can compare the locations and the drivers locations on the current date To prove He was lying and will continue doing so to other customers