Bolt trips/ cancellation fees

Seriously disappointed with the service from bolt. Lodged a complaint about the cancellation of a driver (not worried about the cancellation fee) rather got in touch with bolt to complain about the driver arriving at the wrong pickup location. Their gps is not always accurate in the place that is located and drivers are sometimes easily lost . This however was not the case. Driver called and it did not connect. Tried calling back and he declined. He also said he arrived at the trip earlier so that the free waiting time expired and was charged extra. Got in contact with the bolt team only to say the their data says the driver was at the right location (as if I don't know where I live) and they could not refund it completely ignoring all the other details I stated. I use bolt quietly regularly and am seriously disappointed in the service. Furthermore I have had plenty drivers who have said they have arrived when they down the road so the waiting time expired by the time they got to me and never complained because they actually got there. This time around driver didn't get there at all and 5 minutes later booked at the same spot. With the same address and another bolt driver arrived flawlessly. Highly suggest just using cash for trips when booking due if you don't want unnecessary expenditure. Especially when their GPS doesn't always take you the right routes. You get charged extra if driver has to drive around trying to find it because it's somehow your fault the gps gave issues.