Bolt the ***** up

What a sad transaction. We don't give anyone and everyone access to our bank accounts. I gave Bolt access to mine and requested a trip. For one, it sends its drivers to wrong pick up spots. I requested a ride from Dyno Karting Menlyn mall to Midrand, instead Bolt took the driver to Food *****s entrance. So I waited so long while giving the driver directions that I canceled the trip and was charged R19, okay.

But now to my surprise, my trip fee was still taken by Bolt through the pre authorised transaction and is still not back in my account. This whole morning I'm asking them to return my money instead, they are saying my bank is the one that holds it not them. My bank says Bolt must provide a decline slip so that they reverse the transaction but Bolt is refusing to provide it. My bank even confesses to Bolt being able to reverse the transaction on their own but Bolt continues to refuse this. I am appalled by Bolt's treatment of such a simple transaction, it's utterly disgusting.