Bolt Terrible Customer Service

Yesterday I requested Bolt, a driver by the name of Nkulu immediately called me back with his private number. I was travelling from Umlazi R section to Southgate Business Park. He picked me up and dropped at work. When I got off I check my app to see how much I was charged and picked up the app was still running which means he has not ended his trip. I called the driver more than 6 times on his private line and no answer I then called his number on the profile. I firstly found it strange that the picture on the profile did not match the guy who had picked me up his phone rang continuously and started to panic cause my destination on the app was to Durban North. I kept on calling him thinking its just a mistake after like 15mins I decided let me uninstall the app and install it maybe this will cancel the trip. Its ended the trip but I was then charged three times more what I should have been charged. I contacted support and logged in an enquiry which they promised to give feedback. When eventually they did after I have sent 5 more enquiries they said they spoke to the driver and he said he dropped me off and then went to drop my friends. HONESTLY< I really had thought this was just a mistake and now obviously I see its *****> I am really angry at the driver as well as bolts at the level at which they handle their customers complaints. I have not received any sort of feedback from them I last sent them a request asking for the car registration number so I can ask our park manager to pull the picture of us entering the park as the proof of how many we were in the vehicle.