Bolt taxify customer service disgusting

sunday 18th october , i used bolt Taxify in the morning from cresta to Honeydew. the trip lasted exactly 14 minutes. After i disembarked i realized i had left my phone in the taxi. Getting on to check my invoice for the driver's contact details was surprised to see that the drivers number is not there except for his name. Went onto bolt taxify website but they have no contact numbers there. The only numbers listed do not go through. the site says i should send email. i sent email and initial response from a lady named Lillian was that she had made contact with the driver and would get back to me. 2 days later i followed up and she told me a different story that she was failing to make telephonic contact with the driver which came to me as a surprise coz those guys always have phones on them. I asked her to give me the driver's number she declined saying it was personal information which she could not disclose despite the fact i had supp**** her with an invoice to prove i was a genuine client. I tried reaching out to their twitter handle and they sent me back to the email person. After 5 days they responded saying the driver had been contacted and he had not seen the phone. They gave me his number and i spoke to him and he told me same story. Was 5 days not enough for their driver to sell my phone if he wanted to? would he hold on to it as an individual for 5 days while being unreachable on his phone? why dont they have a number which i could call immediately after drop off which could have enabled them to contact their driver immediately? i find their service disgusting