Bolt taxi operator dishonest dont trust him

I ordered bolt to take myself n my wife to the shops yesterday and my wife had to pay so she left her fone on the back seat and jumped out whilst the bolt driver drove away she immediately called her number about 4 times it was ringing and nobody answered I went on to my app got the drivers details called him 6 times he never answered after about 10 mins he answered and said he will look at the back seat for the fone which rings very loud mind u he never called us back I went onto the app they said theres basically nothing they can do eventually my wife called him and he said he will be at our place this morning g at 7am to replace the fone which I dont believe at all and that we shouldn't open a case plz I have all the drivers details wat should I do going forward to make the public aware and to remove him from the bolt network thanks Mr Moodley ***