Bolt taking my money

I requested a trip with Bolt. While I was waiting for the app to locate a driver, I find a message that says the driver canceled the trip. Didn't give me my money back so I can request again. How do you take my money when I didn't get a trip? I want my money. They keep on telling me I'll have it in 14 days. But I wanted to request at that time. I wouldn't recommend bolt to any one. They are the worst!