WA
Werner A
1 reviews | Active since Mar 2022
20 Mar 2022, 16:15
Bolt support team useless for lost goods
Myself and my wife used a bolt ride yesterday and my wife forgot her phone in the car and by the time we realised the phone was swiched off and ******. I phoned the bolt driver and told him and he could not help i lodged a complaint on the bolt app with the support team and the app said they will get back to me asap. I am still waiting and no reply or anything or any support from bolt. Surely they must have record of bolt bookings on their server to at least contact the passenger’s to try and help to recover the lost now ****** phone.
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Werner A's updateReviewer Update
20 Mar 2022, 16:57I tracked te location of my ****** phone but not 100% accurate so i phoned te driver and he told me that he did pick up people after our ride and took them to nearby that same location but refuses to help any further surely bolt can help. Because to register for the app you need valid phone numbers and email and/or Facebook or gmail. Surely This people who took the phone did not have intentions to ***** something from bolt but took the phone anyway and are using it currently because i can see the battery percentage everything street name everything but no number of the house.
WA
Werner A's update20 Mar 2022, 16:57
Reviewer Update
I tracked te location of my ****** phone but not 100% accurate so i phoned te driver and he told me that he did pick up people after our ride and took them to nearby that same location but refuses to help any further surely bolt can help. Because to register for the app you need valid phone numbers and email and/or Facebook or gmail. Surely This people who took the phone did not have intentions to ***** something from bolt but took the phone anyway and are using it currently because i can see the battery percentage everything street name everything but no number of the house.