Bolt support team bad service!

Had a query for one of my rides where a driver offered me a promo code but didn’t want to share the code with me but said he’d put it in for me. Contacted support for assistance and these people just keep sending some message that looks automated. One support person said they would look into the matter and later when I asked for feedback they just said that because I consented for the driver to have my phone in his hand, they can’t do anything. So basically these guys are saying even if the guy is representing their company and used my phone using their name, they don’t care whether this guy hacked my phone or not. I’m really disappointed with the reply and lack of help from these guys. Clearly they not going to be of assistance and their drivers can do anything as long as it’s not something they see they won’t entertain.