BOLT SUPPORT TEAM ARE PATHETIC

Yesterday, one of our elderly clients arrived at our store after using the BOLT cab service. Unfortunately, she left her phone in the cab and we tried everything we could to assist her. However, BOLT's customer service was appalling. I even drove to their office in Randburg to speak to them face-to-face, but I was directed to email them at ***. Their support team was uneducated, unhelpful, and lacked empathy. The lady could not recall her details, but I was able to give them her phone number and location. However, the automated email response from HILDA at BOLT said that the customer must WhatsApp from their phone or email from their email address. This was unacceptable to me as the company seemed to lack basic customer service skills and failed to take responsibility for the problem they caused. It is disappointing to see that they employ drivers who prey on innocent people. I will never support such a taxi service again and I urge others to do the same until they improve their customer service and take responsibility for their actions. who prey on innocent people. I will never support such a taxi service again and I urge others to do the same until they improve their customer service and take responsibility for their actions.