Bolt Support should be changed to Bolt Ignore

I am a fleet owner with Bolt South Africa, We have drivers and cars and been using the service for few years now. 1 thing that always get me worked up is the support them, they are arrogant and unhelpful. More than 1 occasion we have asked for assistance with drivers that were blocked unfairly. For examples, bolt has blocked our drivers for things they have not even done, once a driver was blocked for carrying a dangerous item? once a driver was blocked for doing offline trips, once a driver was blocked for starting the trip late, and once a driver was blocked for price negotiations. I do understand bolt puts protocols in place to prevent abuse in the system, but what I can not understand is when we (fleet owners) enquire why the block, we get a vague answer with no real information of when, where and how. Because we have live streaming cameras in all our cars that record footage and is fully downloadable, so when we have cases when drivers are blocked, we review footage and see for ourselves what the drivers did so we can discipline them, but when we can not pick up anything it is extremely frustrating as we contact support and they just give us automated responses, no real answers to our questions, I mean, if I can prove my driver did not do that doe s it not mean bolt has a problem on their side that they should address? I current driver that is blocked forgot to start the trip on time, he still drove the client from a to b and still took the required money on bolt as requested. So all he did was a small mistake yet bolt blocked him for 3 days, do you feel that is a fear way to treat a driver that does well? he does not cheat, ***** or anything against bolts rules yet he is sour now because he made a small mistake on this, also sometimes drivers loose signal when they start trips meaning, they can not start the trip. If this is the case, they now need to stand still (with the client in the car) till signal comes back, meaning it will inconvenience the clients and the drivers because they will be scared to get blocked for 3 days of something that is out of their power. Really Bolt, you ought to look into these things.