Bolt Support Services (Zero Accountability)

I am extremely disappointed with the level of service I have received from .

I rely on this platform as a source of income, yet my account has been blocked for over a week despite submitting all the required and valid documents. There has been no clear communication, no urgency, and no meaningful assistance from support. It feels like drivers are completely ignored once there is an issue.

This is not the first time I’ve experienced this kind of treatment. In the past, delays and lack of support from Bolt caused me to lose access to a vehicle before I could even start working. Now I am facing a similar situation again, which is extremely frustrating and financially damaging.

As a driver trying to make an honest living, I expect at the very least:

- Timely document reviews - Clear communication - Respectful and efficient support

Instead, I’ve experienced silence, delays, and a complete lack of accountability.

Bolt needs to seriously improve its driver support systems. Drivers are the backbone of the platform, yet we are treated as if we don’t matter. This kind of service is unacceptable, especially when people’s livelihoods are at stake.

I urgently request that my account be reviewed and resolved without further delay.