Bolt South Africa Terrible Service

Bolt South Africa really needs to look at how they are treating their customer complaints.

I have had issues with them on nearly every order, today, however, today was by far the worst ever.

I placed a cash order with a particular restaurant and the app did not process it, I tried again but it did not work. As the screen said contact support I did so and nothing happens, it takes forever to be responded to and eventually Jeston sends an auto message but then ignores me for the rest of the time on chat.

His last msg at 12:36 and I then me being completely ignored. I've had agents like Kat end chat while I am still talking to them because the compensation they offer is not what I paid for my meal when it's completely wrong and I've cold.

This is an absolutely terrible experience. Not how a customer should be treated at all, well done Bolt SA on your disgusting service.

Regards