Bolt South Africa

Greetings id like to lay a complaint regarding one of your driver's...I made a request and just as I was making way to his car he let someone else take my request and he speed off leaving me hanging and having to make another request this making me late for my appointment .I am so disappointed and I wish Bolt SA can look into this thanks. His name is (Bereket Tesfaye ,Car is a grey Hundayi Accent Reg No: CW46DDGP)