Bolt South Africa *****ed me.

I requested a bolt ride (Initial trip amount R214) on the 29th July 2024, which was cancelled after requesting. A cancellation fee of R19 rand was charged however, the R214 was taken from my account. I therefore reported the charge amount to bolt on the refund on the 05 August 2024 and was told that the bank was responsible for releasing the amount. I went to the bank and upon investigation i was informed by the bank that the amount for refund is sitting with bolt and i should go back to them. I sent proof from the bank that the amount of R214 was sitting with bolt. I was informed by bolt that the amount of R214 that was deducted was an action of fund reservation to validate my card and should have been release back into my account after the ride was cancelled. Till today i have not received my refund and I have been going back to enquire. At first i was told to wait between 14 to 30 days. This time has lapsed and still have not received my refund. I have been enquiring and now i am being ignored blatantly by their live-chat agents. This is truly annoying and I am very upset with this service from bolt. Refusing with my money? What kind of ***** is this from such a big company?