BOLT SERVICE STOLE FROM MY TRIP

IN MAY I VISITED TANZANIA AND DECIDED TO USE BOLT TO GET A RIDE TO GO TO PLACE..FIRSTLY THE DRIVER TOOK VERY LONG TO ARRIVE,SECOND HE HAD DIFFERENT CAR THIRD NUMBER PLATE WAS WRONG 4TH HE WAS VERY MEAN AND RUDE AND SHOUTED AT US,5TH HE ADDED EXTRA FUNDS ON THE TRIP...WHEN I REQUESTED YHE TRIP SHOWED 12000 TANZANIA SHILLINGS WHEN WE REACHED OUR DESTINATION THE TRIP SHOWED 41000TSH WHICH I WAS SHOCKED ANF ASK THE DRIVER WHY IS IT SO MUCH,HE RESPONDED SO BAD AND SO RUDE HE WAS AGRESIVE ANGRY AND VERY HARSH PERSON ...SO I REPORTED IT TO SUPPORT(CUSTOMER CARE)UNTIL NOW I HAVENT GOT MY REFUND HOPE THS CAN REACH OUT THE PPL WHO USE BOLT TO BE CAREFUL