Bolt Service Reimbur*****t Request

On April 19th I requested a ride which came fairly quick and the experience was amazing. The issue started when I thought I had requested a ride via my bank card only to find out it was a cash trip. The trip cost was R50. When I realised with I took a cash trip, we decided to transfer the amount of R60 to the driver then later realised that I paid him R600. I immediately contacted the driver MTHOKOSIZI on WhatsApp as I was the one at fault. Mthokozisi(driver) agreed to transfer the balance amount of R540 once he has fixed his Capitec Bank App. The following day he blocked my number and ghosted me. The drivers reg number : MC48DLGP Blue Hyundai i20. I need assistance in having my money reimbursed. Talking to bolt assistance robot, Kehinde and Ini was even more frustrating. This agents are useless. @BoltServices I need my money refunded, please.