BOLT SA THE WORST APP

On the 07.03.2023 I requested a round trip from my home to the shop and back home, the first driver that accepted then cancelled and then there was another drive who accepted and fetch us.We then reached the shopping Centre and he told us that we need to pay, I then explained to him that we did a round trip and he needs to take us back home he said it doesn't show on his app and we need to pay when we said that he swore us and said if we don't pay he will show us and opened his door for us.The people at the shopping Centre ended up helping my 2 kids and I because he started screaming and swearing and I honestly think he so disrespectful. When I told him I am reporting this matter to Bolt he said I give a f**k who you call i want my money. The people said just give him his and report him to Bolt. I feel travelling with Bolt is unsafe and life threatening he could have done worse if people wasn't around and bolt doesn't even have a contact number in a emergency.

My kids are still traumatized and I haven't sent them to school. My case number with Bolt is ***0 and they said the team will call me but not 1 person called me till now.

Worst support team ever,