BOLT SA DRIVERS **** THE VULNERABLE AND PUT OUR LIVES AT RISK!!!

Bolt South Africa works with drivers who de***** innocent passengers.

I requested a ride for my elderly blind mother. The driver charged for a waiting time that DID NOT HAPPEN. At no point did my mother request the driver to stop anywhere and wait for her.

He took advantage of the fact that my mother is blind and elderly and does not know how rides work, she was forced to pay a ridiculous amount for the trip.

When I took it up with Bolt South Africa, they insisted that a longer route had been taken than the one which had been requested. The data showed that the final trip was even SHORTER than the original trip requested. Therefore, it should have cost even LESS.

Then they said we should not make cash payments in any event as the card option is safer. Can they please explain WHY ON EARTH they would give us the option to pay cash then tell us NOT to use it.

Bolt SA does not trust its own drivers. That's why.

Bolt SA tells us to not sit in the front seat next to the driver. They don't trust their own drivers, so how should we keep safe.

I have submitted numerous concerns about rude and verbally abusive drivers. I'm just advised I'll never see the drivers again.

I've submitted concerns about number plates not matching with the details on the app. Again, I'm told I will never see the drivers again.

THIS DOES NOT SOLVE ANYTHING.

I am so tired of the blatant ***** and verbal abuse we are subjected to by Bolt SA. We are putting our lives at risk everytime we request a trip.

This is absolutely ridiculous and unacceptable!!!!

Shame on Bolt SA