Bolt road rage and slow customer service from Bolt

A driver sped with me in the car 10 minutes from my address. He almost caused an accident and when other drivers alerted him of his bad driving he started road raging. He then blocked the other car where they then fought with him. I got of the car for safety and he sped off with my groceries to chase the car with my trip still running. I didn’t receive my stuff and Bolts solution to this is to give me the drivers cell number so I talk to him personally. What am I expected to do with such a violent person? I expressed how uncomfortable I am but they still insist that I talk to the driver for clarity as he alleged that my groceries were collect by my husband but I’m not married.

I have not even received my refund yet alone compensation for my groceries because they will only refund me after the groceries situation is sorted meaning “ I should call the driver”.