Bolt ripping passengers off

i am trying to email Bolt they do not respond - and there is no contact number - so how does one get hold of anyone On Saturday Morning I ordered a driver , after 10 minutes of waiting I called the driver to see where he was – he informed me that his passenger is busy shopping , he has to wait for her. When I cancelled my ride you charged ME R19.00 plus you did not refund me my R28 for my trip . I had to order another driver at the cost of R25.00. my cost to get me home has now cost me R72.00.

Why are you charging ME for YOUR driver accepting a ride ,that allows a passenger not to pay but go shopping and waits for her ?????? You need to take the R19.00 from the driver NOT ME and refund ME my R28.00.

This behavior is theft and if not refunded I will go to the media TOTAL REFUND DUE R47.00 - bolt drivers and cars ae getting more disgraceful with each tip