Bolt refuses to get the driver to account for loosong my items

Bolt

9th June i requested for a parcel to 5 Stanford Road, driver went to his own adress which is in Shauder..and he left the medication with a security wherever he delivered it..i call the driver via the app trying to get him to either bring back the parcel to me ill pay again for it or give me the name of the company that he said he delivered it to.....he said i must not call him again hes tired( very unprofessional)...His cellphone number registered on the app goes to voicemail, i dont know whats the point of drivers registering with non existent cellphone numbers...@bolt support they said i must go and open a case which that will take forever to resolve

My only request is the name of the company where he droppes of the parcel as the adress on the final destinatiom is not the same as the one i requested and when i go to the adress on his final destination its a house which we couldnt get anyone...The parcel was supposed to go to Willard @ 5 stanford road....

#Djo please bring back my parcel... #Bolt please resolve this