BOLT refuse to refund me

On the 22 September 2025 Bolt deducted 362 from my account the trip never happed the driver requested that I cancel on my side however the money was already deducted then Bolt took 19 for deduction, I have been trying to get my refund from Bolt they keep on sending me back to the bank and the bank advised that Bolt has cleared the money on their side they should respond I have open 4 cases on their app to date I still didnt get help and my refund they seem to ignore the part where the bank says they have cleared the money on their side please intervene.