BOLT - Refunds

I requested Bolt on the 2 October 2022. The app kept declining my request saying there are no drivers available. I requested about 8 times but with no success. However, an amount of between R71 & R82 was deducted from my bank account with each request. The rides never took place as there was no driver. I am now battling to get my refund back - it is now the 10th October. My bank cannot assist as Bolt has not released my funds as such..............I have now lost all my faith in using Bolt ever again