BOLT OVER CHARGE due to driver driving opposite route

I ordered a R97 trip this morning for my son to get to school. The trip was approximately meant to be 18minutes. The driver for some unknown reason drove in the wrong direction / opposite direction causing the trip to take over 40 minutes making my son late for school and then Bolt have the Nerve to charge me R227 for the extra distance the driver incorrectly travelled. The support are unable or unwilling to assist.

Beware of bolt the charge what the want and hardly reply when you contact support. I’m still waiting on my R130 reversal BOLT