BOLT OFFERS **** CUSTOMER SERVICE TO RIDERS!!!!!!!

On saturday the 12th of Dec i accidently dropped my phone in a Bolt taxi. i tried to call the phone with hopes that the driver will pick up and return it but that did not happen. i then wrote to customer care where i was assisted by Dineo who had asked me to Describe the phone, i did and she did not respond to me until i followed up again of which she responded saying i had logged the same query twice i must check my response from Thandi who wrote to me on the 18th Nov. i responded to say how could i have written to them if i wasnt even using Bolt then? i got another response saying they would try reach the driver whos name is SABELO NDHLOVU driving a silver grey Toyota Corolla with reg FH74HG and then after another follow up she said they could not reach him and they would block him. i asked her to give me the guys details as iam not prepared to just let the matter go, its not ok for Bolt to say if your item is lost in the car its not their responsibility. fact is if they checked the kind of people that they take in like uber does they would not have so many Terrible reviews about lost and ****** items on their facebook page. I NEED MY PHONE BACK AND I EXPECT BOLT CUSTOMER CARE TO HELP ME GET AHOLD OF THE DRIVER TO GET MY PHONE BACK. WE DONT WORK SO HARD FOR OUR BELONGINGS ONLY TO HAVE ******** DRIVERS ***** FROM US!!!!!!