Bolt-not making use of the services anymore and deleting my account-pathetic services

Wow where do I begin with this review, absolutely dissatisfied in this Company and its drivers, now I am not a new customer of bolt but the nightmare experience I had on 26 Feb 2026 was just not on for me.

Firstly book a ride with driver one he comes to the pick up location says he is here, I told him on the chat I don't see him where is he, I said I am at the entrance, he said he is as well, even walked up and down the yard to check out for him a blue Datsun Go no one insight before I could say please come into the yard this chap cancels the ride with no warning no further correspondence for this a R39 is deducted of my bank account this amount is still not paid back to me.

Tried again to book a ride for three people and we were only two but this is what I do when I have groceries with me and I try to also tip the driver a bit extra because of this reason and most accept it some do complain a bit but when you do this they are fine again now at this stage we could not find a driver.

A bit later tried to book again driver number two now he was just the worst, they deduct a R59.00 and the driver comes to pick up location throws a massive tantrum because of the groceries and tells me that he does not have space in his car keep in mind he driver a polo sedan which the stuff would have easily fit in to boot and the floor of the back seats but he had a issue with this, he says to me he is not doing this for a R29 at this point I get angry and told him get your facts straight and showed him on my phone is for R59 and he started raising his voice at me I said I will be putting in a complaint with Bolt and he straight told me he does not care and cancelled the ride and drove away I was charged with R20 cancellation fee, the R59 is still not back in my account as this was not my fault why should I have to pay any of this!

I sent a email to the Bolt support with all the proof from my bank account and their app as well as my contact email and number , two days later 4 different people sending emails at random times all of a sudden can not find my account or any rides or deductions,

I find this ridiculous to say the least they employ people who does not know how to do their jobs and drivers who should not be working with people at all.

I will not be making use of their services anymore because and I will not be recommending them to anyone, unless you want headaches.