Bolt needs to jack up their service delivery.

If I could give this company no rating at all, I would. Unfortunately, most experiences I've had with this company have not been favorable. From not feeling safe on a ride (as a woman), to not being picked up/ dropped off at the correct locations, to the drivers being untruthful about keeping your possessions left behind on trips. Like this has to be some kind of micky mouse operation where they take advantage of the client needing a lift. A small incident occurred yesterday when I booked a cab with them, I ended up cancelling the trip as the wait was too long and was advised that I would not be charged for the fare. I should be refunded the amount. And yet when I queried it with Bolt I was told that refunds can take up to 14 days?? This is absolutely laughable at best! How can you take my money immediately but want to refund it in 14 days?? Do you get some kind of interest on this amount? It makes absolutely no sense. Companies like Uber will actually refund the monies back into your account immediately, and yet Bolt cannot perform a simple function like that. What's worse is that it's a miniscule amount, what would have happened if I needed to use those funds to book another trip? Come on BOLT do better. You owe it to your patrons to provide a better service because this is quite pathetic.