Bolt Management Has No Regard for its Drivers

For weeks I have been trying to get bolt to restore my normal driver profile on the platform but they are of no help to me at all. I worked for a fleet owner and they don't want to take me off their system. The contract was canceled by the owner and is in bridge of contract. I have written to the CEO and the country manager and still waiting for a response. Bolt customer services says the owner must send them an email requesting to remove me from the fleet system and restore my normal driver profile until this is done I cannot drive. Why is it so hard for me to get my normal driver profile restored after all I paid to get myself listed on the platform.