Bolt is trash!

After a terrible experience bolt is refusing to refund a trip. Driver put my life in danger by constantly being on his cellphone, he ran multiple stop signs and if my partner didn't watch the road we would not be here. He then proceeded to leave us without completing the trip as it had another stop to go, had a nasty attitude telling us he has things to do at the traffic department and we must hurry up like we aren't paying for the waiting time. He then continued the trip when we hadn't got back into the car and took the full amount while we were left stranded. Had to pay out of our pockets to get home while he will have a good time with that money. After complaining to bolt I was told by two separate people that it will be escalated and dealt with within a few hours. I am yet to receive any communication back or compensation for the trip paid for in full. Absolutely ********** service from Clement and the Bolt Support Team