Bolt is terrible

Booked a scheduled ride last night for a guest to be taken to the airport for 05h15 this morning, Bolt order did not arrive, then the tried to charge me R57 cancellation fee!!!!!! I managed to get that reversed but no compensation or future discount was offered to me for the inconvenience on both my and my guest's behalf. They often drop people off here and claim to have no change and the guests have no option but to let the driver keep the change. This is a cheap company and it shows, the quality of their vehicles are also questionable.