BOLT is ******** customers

I booked a Bolt ride today 26 February 2020 from Parow Centre to CPUT Bellville around 13h30.

Unfortunately the driver Lorenzo, *** (Toyota Corolla CA 165…..) did not show to pick me up after he got paid R69.00 already. (EFT)

Consequently I had to book another ride for which I had to pay again, I wrote a complaint to their customer services agents demanding my full refund and that the driver be removed from their database.

Needless to say, I was promised a full refund, but received none, instead I received the following response from their customer services upon my second complaint:

Thobekile (Bolt)

Mar 3, 14:55 EET

Hi Nico,

Thank you for contacting us.

Please note that I have reviewed your payment history and found that the R61 was reserved as a pre-authorization fee which is used to verify your payment method and should be reversed back into your account almost immediately or at the end of your trip.

Due to the fact that this trip was unsuccessful, the amount was reversed immediately.

Keep in mind that some banks do not issue out notifications for reversals so it is possible to miss it.

Warm regards,

Bolt Support Team.

This company must be closely monitored as I am sure this is not the first time this stunt has been pulled.

AVOID USING BOLT!