Bolt Is Running a **** With Car Scans and Poor Customer Service

Bolt appears to be running a ****. They delay reviewing vehicle documents, particularly the car scan, until it expires. Only then do they respond and tell you to upload a new scan, which means paying again.

This seems like a deliberate tactic to force drivers to spend more money unnecessarily.

To make matters worse, when I tried to resolve the issue, I was met with unprofessional and rude customer service from a Bolt representative named Esther. Instead of offering help, she was dismissive and unhelpful.

This experience has been incredibly frustrating. Bolt needs to be held accountable for these practices.