Bolt is Pathetic.

I have been having an unresolved case since from 29th of July 2023 with Bolt. I was charged for a ride that did not happen. I contacted Bolt several times with no assistance till to date.

Firstly Bolt said I should wait for 14 days for the preauthorisation to be released, should the fee not be released I must contact them back. After 14 days I contacted Bolt and told them that preauthorisation fee is still not released and they said I must go to my bank. I went to my bank and a bank consultant said there is no preauthorisation fee charge hold on my account. Bolt has already banked the money. The preauthorisation fee was suppossed to be released instantly when the driver cancelled my ride. I went back and inform Bolt of the same. Still they couldn't help me instead they said I should wait for 30 days. After 30 days still the preauthorisation fee was not released. I contacted Bolt - No one at Bolt was willing to assist me instead they keep telling me the same thing over and over even when I tell them that I have been to my bank several times and my bank Capitec said they cannot release any preauthorisation fee charge hold of R135 because that amount is already been banked by Bolt. The bank also said there is no transaction hold pending on my account.

Bolt needs to refund me. I have dealt with several agents at Bolt. The other agent confirmed that they can see that there is preauthorisation fee. I have sent Bolt the screenshort of the preauthorisation fee charge that was not release immediately after the ride was cancelled. I also sent them my bankstatement showing them that there is no transaction pending to be processed. I asked Bolt to sort this with Capitec because I'm just a consumerBolt . I cannot be treated like this. If there is any technical issue why they don't contact my bank and they sort this matter without making me a fool. I have been waiting Patiently for more than 30 days and this fee has not been release back into my account. I need my refund immediately.