BOLT IS *****ING OUR MONREY

Has Bolt resorted to *****ing to make some money? I was looking for a ride to the airport and whilst looking for a driver you deducted money which was not returned after the search did not pair me with a driver. Now your "support" agent is ignoring my messages and your stupid support bot is saying I must wait 14 days. Do not take money from bank accounts before a ride has even been paired. In all the talk about the fall of Uber in SA, Bolt is just as bad and mainstream media seems to be giving you guys a free pass because you are just as bad in not worse than Uber. Please return my money back into my card and I do not see why you want me top send bank statements and card numbers, instead of just returning it.