Bolt is a ****

I'm a driver on the Bolt SA platform On Saturday 5th Feb got a request and I accepted upon me ending or clossing it total fare came to 1900 then the lady whome is a ******** from teazers said she will do an cash send i said ok . But I wasn't able to redeem it it twice I told her that now today she comes back say to me I'm a **** and I reported this on the bolt app but no luck.

Bolt app I a **** useless no safety for their drivers or clients they only care for their pockets