Bolt *****ing from there customers

At Bolt you can not complain about service because there's none. For weeks now since the 28th of February to be specific I have been reaching out to there support I have spoken to about 8 different support agent explaining my issue over and over again and still today it hasn't been resolved. They are suppose to refund me. They went so far as to give me a reference that will reflect on my bank account. It takes them up to 30days to refund your money that they just decided to take. They dubble charge you for a trip or they just add additional fees etc. they have informed me to contact my bank because my bank is witholding funds according to them, so I went and contacted my bank my bank informed me in so many words that they are lying. Now when I try to reach out to there support once again I can't speak to an agent as soon as I sent my message the have these prompt messages they send back and at the end saying does this resolve your query? They actually steel from there customers and when there caught it's a big rollercoaster to get them to admit there mistake and returning what they have taken. . . If you request a ride from bolt you have to pay on the spot or the fee has already been taken from your bank account even before the driver arrives. But you as a customer have 2 beg them to give money back they admitted they owe you. They usually say up to 14 days for a refund but a was informed in some special cases it can take up to 30 days well it has been 31 day and still noting